Home > Ideas > Create a Stronghold!
  1. April 28, 2012 at 3:34 pm

    Nice Analogy, J!

    • JayadevM
      April 28, 2012 at 4:12 pm

      Thank you, Raji.

  2. Jamy
    April 28, 2012 at 6:12 pm

    It’s all about retaining Customer Loyalty by doing just that little extra that does not cost the company more than an extra penny compared to the long-term benefits- increased revenue, positive word-of-mouth, Employee Satisfaction ( better service charge; more money is always a motivation at any level) and a guaranteed average occupancy throughout the year ( purely hospitality oriented). Makes a lot of sense Jay!!

    • JayadevM
      April 28, 2012 at 6:58 pm


      The examples you keep adding from the Hospitality industry are useful .. will benefit the other readers too.

      And the philosophy of service and business development work equally well in all domains .. don’t they? just the methods change.

      Thank you.

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