Training – Undefined!
“I am going to conduct a training program for employees of one of the business house of Nagpur. I want to distribute a training kit at the end of the training session. Can you please tell me as to what all materials should be included in the training kit?” (Quoted as received)
This request was posted in a forum of trainers on Yahoogroups by the Founder – Director of a ‘training institution’ … Isn’t that so inspiring?
At its website this training outfit has listed dozens of training programs as “solutions” offered in their portfolio.
- What level of credibility would they have in the organizations where they have conducted training?
- Will their programs make any kind of impact?
It is not difficult to imagine that this Founder – Director would wonder later on why they weren’t given a repeat assignment?
In India such incidents are commonplace – the forums where I have subscribed would regularly feature requests from TRAINERS:
- ”I have been asked to conduct Communication Skills training – can you suggest the program outline?
- ”Please give me a PowerPoint and Workbook for a Selling Skills training.”
- ”I am doing a Negotiation Skills training – I need activities to conduct during the program.”
Usually it’s a request, but I have also seen suggestions and firm demands without any courtesy. And the request comes without defining the audience or industry. Maybe I am wrong, but they surely believe that one-size-fits-all.
How can such an individual be expected to conduct an effective training program?
Like in the case of many sectors in India training too is happening in an unregulated environment:
- There are no certifications needed to be a trainer: It’s not that there aren’t courses – a number of institutions offer certification courses, but getting certified is not mandatory.
- The courses offered for training aren’t verified and there are no guidelines for the design and delivery of courses.
- The effectiveness of courses and the trainer’s ability to deliver the content are rarely verified.
Usually, the request of the kind mentioned at the top comes from a young person appointed as trainer (having has no formal experience in training) or someone who has been asked to conduct training as an additional assignment. But I have seen requests from senior professionals and even teachers.
The training domain is filled with practitioner’s with little or no experience – to add to it the training role is usually the last resort for employees who are not performing to expectations in the role they were appointed (like a Sales or Service Executive who is not able to cope or has missed targets regularly).
A lot that’s happening under the heading ‘Training” has no right to be classified thus; so many who are posing to be “Trainers” do not deserve that exalted status.
There is need to define the role of trainers and the conduct of courses in this country. Who wishes to join this crusade?